‘Pets at House almost killed my rabbit after dismissing it as a choosy eater’


A livid rabbit proprietor has slammed Pets at House for nearly “ravenous her bunny to loss of life” after workers dismissed him as being a “choosy eater”.

Alexandra Whittle later took her bunny Biscuit to the vet and found the poor creature had hideously overgrown tooth which stopped him with the ability to eat.

Alexandra Whittle adopted two-year-old Netherland dwarf Biscuit from the Bishops Stortford retailer, in Hertfordshire, on April 6 and she or he claims workers warned her that the rescued bunny was a “choosy eater”.

However the 29-year-old turned involved when little Biscuit did not eat any hay – the staple of a rabbit’s eating regimen – for 48 hours after she took him dwelling.

A Google search flagged the potential reason behind dental points and a fast carry of the rabbit’s lip revealed his tooth had been massively overgrown and curling beneath that means he was unable to chew correctly.

The horrified proprietor rushed Biscuit to the vet the next day the place he underwent emergency surgical procedure to trim his tooth because the vet warned he would “starve to loss of life” in any other case.

The tiny 2lb bunny virtually did not survive, with the vet compelled to provide CPR to revive him after he “died” on the working desk.

Alexandra claimed workers dismissed him as being a ‘choosy eater’ – just for a vet to find the poor creature had hideously overgrown tooth


Kennedy Information and Media)

Alexandra says the bunny had been capable of lick up some pellets and chew them along with his again tooth however his overgrown tooth prevented him from chewing hay


Kennedy Information and Media)

Now Alexandra is talking out to focus on what Biscuit went via within the hope it would not occur to every other pet.

Pets at House have apologised for “falling under their excessive requirements of pet welfare” .

The agency has additionally agreed to pay for all of Biscuit’s remedy, together with additional dental points that had been revealed throughout the surgical procedure.

Alexandra, from Saffron Walden, Essex, stated: “They stated he was a ‘choosy eater’ and I must attempt varied meals, which was advantageous as a result of I’ve dogs and one in every of them is a choosy eater as properly.

“I took him dwelling and he wasn’t consuming something besides the pellets they usually’re solely actually purported to make up between 10% to twenty% of their eating regimen.

Alexandra Whittle adopted two-year-old Netherland dwarf Biscuit from the Bishops Stortford retailer


Kennedy Information and Media)

“The overwhelming majority of their eating regimen is supposed to be hay however he simply wasn’t touching it in any respect.

“I did a fast Google search and the very first thing that got here up was to test for dental issues.

“Netherland Dwarfs are fairly skittish so I might solely carry his lip for a cut up second and immediately I might see that his tooth had been properly too lengthy and I used to be actually apprehensive.

“I took him to the vet the subsequent day and he checked out his tooth and stated ‘we have to get him in for emergency surgical procedure’.

“He defined to me that the smaller the animal the tougher it’s to function on them and the dangers are larger.”

The determined proprietor stated she was diminished to tears out of concern for Biscuit.

She stated: “I simply began crying as a result of I used to be so apprehensive for him.

“The vet stated ‘you both take the chance and go for the surgical procedure or he’ll starve to loss of life.

“Ravenous to loss of life is the worst technique to go and he wants each likelihood to dwell’, so he went for surgical procedure immediately.

Pets at House have apologised for ‘falling under their excessive requirements of pet welfare’


Kennedy Information / Google Maps)

“All we might see at first was the entrance tooth however when he went for surgical procedure they did a full mouth inspection they usually discovered that a few of his molars had been overgrown as properly.

“His incisors had grown into the fitting facet of his mouth and precipitated an abscess.”

The social media government adopted Biscuit from the chain the place workers stated he had been for 5 days after being rescued from a earlier proprietor who wanted to rehome him.

Alexandra claims workers suggested her that she would want to attempt several types of hay with the “fussy eater”, so she initially wasn’t too involved that he was solely consuming some pellets when she took him dwelling.

However after catching a glimpse of his lengthy and curled tooth she rushed him to the vet, who confirmed they had been overgrown and he was underweight because of being unable to chew and eat correctly.

Alexandra says the bunny had been capable of lick up some pellets and chew them along with his again tooth – however his overgrown tooth prevented him from chewing hay as a rabbit usually would.

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The tiny 2lb rescue rabbit was rushed into emergency surgical procedure to trim his tooth and virtually did not survive, with the vet compelled to provide him CPR after he stopped respiratory.

Alexandra stated: “I bought a name from the vet they usually stated ‘Biscuit is out of surgical procedure however it did not go to plan’.

“I went and picked him up and the vet stated mainly his respiratory stopped.

“Clearly we knew the chance was larger due to him being so small however it would not assist that he is underweight as properly.

“They needed to resuscitate him and provides guide CPR and stated there was a second after they thought he wasn’t coming again.

“They managed to resuscitate him after which he took about an hour to come back round from the anaesthesia and he was actually disorientated, however he is okay now.

“I used to be simply bawling – I might solely had him two days and he almost died.”

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The vet prescribed antibiotics and anti-inflammatories to deal with the abscess and Biscuit returned for a second profitable surgical procedure to trim his again tooth on Might 16.

Pets at House have admitted that workers members ought to have picked up on Biscuit’s overgrown entrance tooth, however refuse to simply accept legal responsibility for his overgrown again tooth and abscess.

They argue that it might solely have been potential to see his again tooth whereas he was sedated and the abscess might have shaped whereas he was beneath Alexandra’s care.

Regardless of this, they’ve agreed to cowl all of Biscuit’s vet prices – greater than £400 thus far – together with the prescriptions for his abscess and the second surgical procedure on his molars.

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Alexandra stated: “I took a photograph of Biscuit about 24 hours after taking him dwelling and looking out again at it now you may see that his proper cheek is swollen so there isn’t any means he did not have an abscess whereas of their care.

“I despatched them the picture they usually replied ‘thanks for together with the lovable picture’. That is not a cute image, he is actually in ache.

“I’ve additionally gone again to them and stated if they’d’ve taken him to the vet about his incisors – which they’ve taken legal responsibility for – then the vet would’ve seen his molars and abscess earlier than adoption as properly.

“A girl from the escalation crew referred to as me and stated ‘that is the worst case of negligence that I’ve ever heard of at Pets at House and we’re all outraged within the escalation crew’.

“However then they got here again to say they do not take full legal responsibility however they’ll pay the vet prices – why would they pay all the prices if they do not take legal responsibility?”

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After her expertise, the pet proprietor now has considerations concerning the welfare of different animals beneath Pets at House’s care and worries concerning the chain’s priorities with regards to the pets.

Alexandra now claims she is unable to get pet insurance coverage to cowl Biscuit for dental or respiratory points because of his current points.

This has left her apprehensive that she’ll be compelled to fork out for future surgical procedures if the issues along with his tooth persist.

However for now she is relieved that the resilient bunny is slowly gaining weight and appears happier and more healthy after his operation, even lastly beginning to nibble on some hay.

Alexandra stated: “He is doing higher and consuming extra. He is consuming contemporary greens and we’re getting there with the hay and he is lastly beginning to act like a standard rabbit and never be in ache.

“His character has actually blossomed within the final couple of weeks after the second lot of anti-inflammatories.

“He used to take a seat hunched over which is widespread for rabbits who’re in ache however he is now sprawling out which is an indication of a extremely relaxed rabbit.”

A spokesperson for Pets at House stated: “Pet welfare is our high precedence, and we’re very sorry that on this event we fell under our personal excessive requirements.

“While it’s not potential to view a rabbit’s molars whereas awake, considerations over Biscuit’s incisors ought to have been raised sooner and for this we’re deeply sorry.

“We assist to rehome hundreds of rabbits annually, however one incident is simply too many and so we now have offered colleagues with refresher coaching to stop this from taking place once more.

“We’re involved with Ms Whittle and have supplied to cowl the prices of all ongoing dental remedy.

“We hope that Biscuit makes a fast and full restoration and is again to full well being quickly.”

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